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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Jeff Taylor

Jeff Taylor

December 11, 2024

5  out of  5
rating by Jeff Taylor
"I have been very satisfied with this company, Kathy offers outstanding customer service,"
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Kandice Sherrill

December 9, 2024

5  out of  5
rating by Kandice Sherrill
"Absolutely adore Kathy! She took the time to talk with me on the phone (I have extremely high anxiety), she explained everything to me in detail, never once got frustrated with me if I misunderstood anything, and I truly appreciate her taking care of me with all my questions and concerns!"
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Jessica Lutts

December 5, 2024

5  out of  5
rating by Jessica Lutts
"Best agent within Nashville. I mostly worked with Kathy. She was incredibly knowledgeable and very responsive. Very easy to do business with. Highly recommend."
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Sachin Siri

November 4, 2024

5  out of  5
rating by Sachin Siri
"Taylor Sloan in Eric’s office has been very helpful and super quick to respond to all my queries. Thank you Taylor!"
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Brett Mansfield

October 29, 2024

5  out of  5
rating by Brett Mansfield
"Eric is very responsive and professional. Would highly recommend!!"
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Roneicha Holbrook

October 25, 2024

5  out of  5
rating by Roneicha Holbrook
"Taylor is amazing she always answers all my questions and makes me feel so comfortable when im talking to her plus she know her stuff she is a great asset for the company and she needs a raise"
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John Fellenstein

October 7, 2024

5  out of  5
rating by John Fellenstein
"Excellent customer service complete with explanations why things happen and advice, not to mention good rates."
We responded:
"Hello John! Thank you for the Five Star review of Osborne State Farm! "
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Jessica Lincoln

September 27, 2024

5  out of  5
rating by Jessica Lincoln
"Excellent staff and quality service! I have been here for years and appreciate this team!"
We responded:
"Hello Jessica! Thank you for the 5 star review of Osborne State Farm! "
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Kenny Stone

September 13, 2024

5  out of  5
rating by Kenny Stone
"We moved to Nashville and transferred State Farm to continue over thirty years of coverage. The Osborne Team is accessible, professional, and knowledgeable of the industry! Special thanks to Kathy and Tammy for guidance on ensuring with have appropriate coverage for our needs. I strongly recommend the Osborne Team for your insurance needs!"
We responded:
"Hello Kenny, Welcome to Nashville and Osborne State Farm! So happy Tammy and Kathy were able to make your transition a smooth one! "
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Katherine Mitsouras

September 6, 2024

5  out of  5
rating by Katherine Mitsouras
"I am extremely satisfied with the service at the office. Kathy Sullivan is wonderful, professional, knowledgable, always available and gets things done quickly. I switched from another company to State Farm for all my policies, when I moved to Nashville from out of state. Kathy helped me so I had my policies start the day I moved here, which allowed me to cancel my other policies early and saved me money. She also lowered my premium and got me better coverage. I cannot recommend enough."
We responded:
"Hello Katherine, thank you for the 5 Star review of Osborne State Farm. So happy we could help you with your state to state move. Hope you are having fun in Nashville! "
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Gurinder Singh

August 23, 2024

5  out of  5
rating by Gurinder Singh
"Eric Osborne has been my insurance agent for many years. His office staff is very friendly and always helpful."
We responded:
"Hello Gurinder my friend! Thank you for 5 star review and being a client for over 22 years! "
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Kandes Dungey

August 16, 2024

5  out of  5
rating by Kandes Dungey
"Kathy is amazing! She is very professional and knowledgeable and cares about you in making sure your options will work within your budget. I have been with office for many years and have not had any issues. Thank you, Kathy for always making me feel at ease any time I call."
We responded:
"Hi Kandes, thank you for the 5 Star review of Osborne State Farm! We love our Agent Kathy. Glad she is always able to help you meet your needs. "
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Lina Garrard

July 11, 2024

5  out of  5
rating by Lina Garrard
"Josh Walker is exceptional and was so incredibly helpful with my switching to State Farm from another auto insurance. Initially, I was honestly dreading going through the process due to my prior insurance being quite awful to be honest, yet Josh somehow made the experience extremely pleasant. He helped me with being provided MUCH better coverage and at a cheaper price than what I was paying, explained things thoroughly, and answered all of my many questions. Very thankful for his expertise, patience, and overall ability to get the job done!!"
We responded:
"Hello Lina and welcome to Osborne State Farm! Thank you for the review regarding your auto insurance. Glad Josh was able to help you get what you needed. "
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Lydia Vaught

May 23, 2024

5  out of  5
rating by Lydia Vaught
"Taylor and everyone else I’ve worked with at the State Farm office has been so nice & helpful. I don’t really understand a lot of the insurance lingo and they’re always so patient in explaining things to me and go above and beyond to keep me updated on what’s going on with my policies."
We responded:
"Lydia, your review brought a smile to face! Thank you, we are so happy help! "
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Susan Eagle

May 20, 2024

5  out of  5
rating by Susan Eagle
"Kathy in this office is absolutely incredible. Very responsive and helpful in navigating the challenges of teenage drivers!!"
We responded:
"We love our Kathy! Thank you for choosing Osborne State Farm for your insurance needs! "
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Ethan Zoubek

May 10, 2024

5  out of  5
rating by Ethan Zoubek
"I have never had such a pleasant experience dealing with a personal insurance company as I have with Kathy Sullivan and the team at Eric Osborne's State Farm office. They are incredibly responsive, helpful, courteous, professional, and just plain nice. HIGHLY recommend."
We responded:
"Thank you Ethan! So glad we could help with your insurance needs. "
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Dan Pressly

April 30, 2024

5  out of  5
rating by Dan Pressly
"Kathy is the only insurance contact you need in greater Nashville. She actively listens and proactively solutions the appropriate coverage. Could not be more impressed- we are clients for life for our primary, rentals, vacation homes, autos and of course the golf cart. Thank you Kathy for your expertise."
We responded:
"Hello Dan and thank you so much for your review. Glad we could help with your auto insurance needs! "
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will horton

April 18, 2024

5  out of  5
rating by will horton
"I typically reach out to Kathy in Eric’s office when i need assistance. She is great and makes things so easy!!"
We responded:
"Hello Will, thank you for the 5 star review! Glad we could be of assistance with your insurance needs. "
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Ronald Moore

March 25, 2024

5  out of  5
rating by Ronald Moore
"They have been in my corner for 2 of my vehicles, added Driving Goals to better commutes,Took me across the State with and back home daily,even when Other Services I rendered singing in the Groups I am in ,protecting all my vehicles that I can remember, Great rate too.Including Drive Safe and save beacon"
We responded:
"Hello Ronald and thank you so much for the review! We appreciate you using us for all your auto insurance needs in Nashville! "
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Blake Smith

February 16, 2024

5  out of  5
rating by Blake Smith
"Josh is always helpful when I'm looking at properties to purchase. Being from out of state, Josh is my trusted advisor in the Nashville and surrounding areas. His character shines through because he's always willing to go above and beyond."
We responded:
"Thank you for the review Blake! Josh is great and a big part of Osborne State Farm! "
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Jeremy

January 19, 2024

5  out of  5
rating by Jeremy
"I’ve had a fantastic experience with this office. Have been with them for over 8 years, but my wife previously had her coverage separate from mine. I recently worked with Taylor to switch two more of our cars over to State Farm. The price was literally 1/2 of what we were paying at USAA for similar coverage, and Taylor was absolutely incredible in terms of the accessibility, communication, and how easy she made it to navigate the process. I have had an amazing experience with this team, especially with Taylor, and plan to use them for all insurance needs moving forward."
We responded:
"Hello Britt and thank you for the wonderful review! Taylor is great at Auto, Home and Life insurance in TN! "
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Molly McCarthy

September 8, 2023

5  out of  5
rating by Molly McCarthy
"so so helpful! josh was amazing-i was moving out of state and having a lot of difficulty with transferring my coverage and he went ABOVE and beyond to make sure I was covered! He also went out of his way to find a nice experienced agent in my area in my new state to transfer coverage to. Moving is stressful and car insurance laws and coverage differ from state to state and the process can be overwhelming and confusing but Josh made sure to explain everything well and get all the information I needed. These guys rock!"
We responded:
"Hi Molly, thank you for the review of our State to State process at Osborne State Farm! "
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Zack Nelson

April 5, 2023

5  out of  5
rating by Zack Nelson
"Kathy was AMAZING the 2.5 years I was in TN. She was always in a great mood and extremely responsive. Any time I reached out, I had a reply or call back within the hour. She even helped me with my transition to TX, making it a very smooth Process. My experience was 10/10."
We responded:
"Thank you Zack! We love our Kathy! She has more than 30 years experience with Auto and Home insurance in TN! "
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Nicole Wessels

May 12, 2021

5  out of  5
rating by Nicole Wessels
"We have auto, life and condo policies with Eric. Chelsie in Eric's office is always very responsive and easy to work with. She has helped us through multiple claims and policy changes!"
We responded:
"Hello Nicole, thank you for the glowing review and allowing us to manage your auto condo and life insurance policies!"
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Elizabeth Yerger

May 4, 2021

5  out of  5
rating by Elizabeth Yerger
"Amazing insurance agent in Nashville, TN. I have renters and life insurance with Eric. He has been my family agent for 5+ years and has never disappointed. Always taking care of his clients and new customers. Highly recommended."
We responded:
"Hello Elizabeth, thank you for the 5 star review and allowing us to serve you for Renters and auto insurance in Nashville TN! "