State Farm® Insurance Agent Eric Osborne
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Cindy Borella
August 8, 2026
"great service and saved me a bundle. thank you!!"
"Hello Cindy, thank you for the 5 star review and welcome to Osborne State Farm! Glad we could help with your home and auto insurance! #OsborneSF "
L Johnson
August 4, 2026
"Mason and have been a good help so far with this i recommend it"
"Thank you for the 5 Stars Mrs Johnson! "
Robert Ailsworth
July 30, 2026
"I hope the insurance is as good as Eric is helpful- he made everything very easy. Getting and communicating with insurance is not one of my favorites, it was made better by him though"
"Glad we could help! And thank you for taking the time to give Osborne State Farm a 5 star review! #osbornesf.com "
Sumaiya V
July 29, 2026
"I have had nothing but amazing experiences with Eric’s office! I have found that all of the agents in this office are just so knowledgeable, kind, and helpful!
I have never been a fan of calling in with insurance and trying to figure things out on the phone, but let me tell you. This office has changed that.
Ms.Jeannie is your best agent Eric!
I get undivided attention, recommendations based on my current position and so much kindness :)
I hardly ever leave google reviews but I could not recommend an office any more."
"Thank you Sumaiya. We Love our Jeannie! Glad we could help! #osbornesf.com "
Grant Rampy
July 23, 2026
"I connected with agent Joe Swing for new renters and auto coverage, and I've got to say it was one of the most painless interactions of its kind I've ever had. Guessing I had solid quotes and both policies in place within 15 minutes. Excellent service."
"Glad we made it painless! Ha! Thanks for the 5 Stars Grant and welcome to OSF! "
Luke Whitney
July 18, 2026
"Joe was very helpful and got me a great policy!"
"Hello Luke, welcome to Osborne State Farm! Thank you for the 5 star review with your auto and fire insurance! "
Cynthia Stewart
July 14, 2026
"Very helpful, saved us lots of money, and explained everything. Highly recommended"
"Thank you Cynthia! And welcome to Osborne State Farm! "
Jennifer Greenhill
June 24, 2026
"I work for a different State Farm agent, but Eric helped me out tremendously in a pinch while I was working in town. Very hospitable! Thank you!"
"Hello Jennifer, great to meet you. Thanks for the review, glad to help out! Safe travels
"
Bill Burding
March 17, 2026
"Less than worthless. The agent does everything to pass along problems to his staff. Maybe his staff shields him, but I have requested to speak with Osborne several times....to no avail.. . he is always too busy. Had easier times getting meetings with members of Congress. Not kidding. I had a claim and and all they did was give me the claims number. I asked for help and was told that is was something they do not do.
I am going elsewhere. Been with State Farm for 35 years. Only agent who I have left. Just was just poor service if you can call it that. Run dont walk from him."
"Best of luck at your new company!
This gentleman filed a claim. Claim was denied. He was told this multiple times. Agents do not get to “override” denied claims.
"
Cody Irvine
February 20, 2026
"I’ve been with them for a few years now and Kathy somehow always managed my issues/helps me! She’s amazing! Always so kind, professional, and ensures my questions get answered! No long wait times, and problems get solved in a timely manner. Couldn’t recommend anyone better."
"Thank You Cody! We love earning those 5 Star reviews! "
Melissa Bashore
February 19, 2026
"I loved working with Kathy Sullivan at State Farm! She is so kind, patient, and knowledgeable. Kathy answered all of my questions and took the time to help me find the exact coverage I needed. She also made sure I got a great rate. I truly appreciate her excellent service and highly recommend working with her!"
"Thank you Melissa! "
will horton
February 16, 2026
"I’ve been with Eric Osborne – Agent for over a decade and have always received outstanding service. Kathy Sullivan, Insurance Account Manager, is consistently responsive, professional, and incredibly helpful anytime I have questions or need updates to my coverage.
It’s rare to find an insurance team you can truly trust, but this office has always been dependable and easy to work with. Highly recommend!"
"Hello Will, thank you for the 5 star review! Glad we could be of assistance with your insurance needs. "
dba tn
February 11, 2026
"Great staff and customer service! Special thanks to Mason for his tremendous help on my insurance needs. He was very responsive and made the whole process a very smooth one. I highly recommend him!"
"Thank you for the 5 star review! Our goal is to always provide 5 star service for auto, Home and life insurance in Nashville TN! "
Robby West
February 10, 2026
"Joe was amazing!!!"
"Thank you Robby! "
Annie Doyle
January 24, 2026
"Kathy Sullivan was absolutely life saving at helping me navigate an out of state insurance issue when my other State Farm office was unavailable. I highly recommend this agency as they are incredibly kind and work diligently to help you resolve problems."
"Thank You Annie! "
Cameron Rosenthal
January 20, 2026
"Kathy is rad."
"Yes she is! Ha! Thanks Cameron! "
Hayley Palmeter
January 16, 2026
"Eric and the team are fantastic. Highly recommend!"
"Hello Hayley - Thanks for the 5 Star review! "
Jessica Lincoln
January 10, 2026
"Excellent staff and quality service! I have been here for years and appreciate this team. Kathy is very responsive and always answers my questions cheerfully. I feel very supported here!"
"Hello Jessica! Thank you for the 5 star review of Osborne State Farm! "
Renee' Marks
January 9, 2026
"I can't say enough about agent Eric Osborne and team!! My business has been with Eric's agency for a long time and I have to say Kathy Sullivan has been my fav go to. Seriously, calling Kathy and she speaks to me as if I'm a friend means the world to me. This crew has learned the skill of being professional, as well as, making the customer feel like a friend. Hard skillset to learn and they have achieved it!! THANK YOU, Kathy, for never making me feel like I'm a nusience to you when I call the many times like I do. :)~"
"Ha! Great Review! Thank you Renee! We love our job and our clients! "
Taylor Blackman
January 9, 2026
"I’ve had a great experience working with Eric Osborne’s State Farm office, and especially with Kathy Sullivan. Kathy is always so kind, responsive, and incredibly accommodating - particularly when working with tight deadlines. She consistently goes above and beyond to make the process smooth and stress-free. The entire office is professional, reliable, and a pleasure to work with. I highly recommend Eric Osborne’s State Farm team!"
"Hello Taylor! Thanks for the 5 Star Review! Glad we could help you with your insurance here in Nashville! "
Jesse Hale
December 30, 2025
"Eric Osbourn has had my back for over 20 years. Kathy Sullivan has been my main contact for a few years and she is literally the best. She's incredibly responsive, detail-conscious, and always takes the time to help me understand things. 10/10 recommend!"
"Hello Jesse! Has it been THAT LONG? Awesome man, thanks for the 5 star review!! "
Will Shuff
December 19, 2025
"Mason did a great job. He answered our questions and made adjustments throughout the process of switching over our family’s auto insurance. It was an easy transition."
"Hello Will and thanks for the 5 Star review! Welcome to Osborne State Farm! "
Dorion Riley
December 17, 2025
"Amazing, Thank you for the help!"
"Thanks for the 5 Star review Dorion! "
Ryan Cunningham
December 16, 2025
"I worked with Joe Swing. He was an absolute pleasure to work with and getting my renters insurance, simple and painless, and explained everything well and answered all of my questions!!"
"Hello Ryan, welcome to Osborne State Farm and thank you for trusting us to handle your Renters (Home) insurance. Happy Holidays and Merry Christmas! "
Anna Grace Raley
December 10, 2025
"Kathy Sullivan is a pleasure to work with! She is beyond helpful and made the process of switching my insurance from a different state incredibly easy and smooth. Will absolutely recommend Eric Osborne’s office."
"Thank you for the glowing review Anna Grace and Welcome to Osborne State Farm. Merry Christmas! "