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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Lizett Casco

Lizett Casco

September 25, 2026

5  out of  5
rating by Lizett Casco
"Jeannie is always so cheerful and helpful highly recommend her for all your needs! She’s the BEST!!"
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Shelly Land

September 25, 2026

5  out of  5
rating by Shelly Land
"Jeannie was absolutely wonderful to work with! She was friendly, knowledgeable, and made the entire insurance process so easy. She took the time to answer all of my questions and made sure I understood everything before moving forward. I really appreciate her responsiveness and attention to detail. Highly recommend her!"
We responded:
"Hello Shelly, Welcome to Osborne State Farm! So happy that you had a wonderful experience. Jeannie is great! Thank you for taking time to leave us a 5 Star review! #osbornesf.com"
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Andrew Thompson

September 22, 2026

5  out of  5
rating by Andrew Thompson
"I had an excellent experience working with Jeannie. She was professional, thorough, and extremely responsive. She took the time to walk me through my options and made sure everything was handled correctly. I really appreciated her attention to detail and excellent customer service. Highly recommend"
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Katie Land

September 22, 2026

5  out of  5
rating by Katie Land
"Jeannie made getting insurance a surprisingly easy experience! She was attentive, thorough, and very knowledgeable, and she answered every question I had along the way. I really appreciated how quickly she responded and how much effort she put into making sure I was taken care of. Great customer service from start to finish!"
We responded:
"Hello Katie, and welcome to Osborne State Farm! Thank you for taking the time to share your experience and the 5 Star review! We love our Jeannie! #OsborneSF.com "
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Tip Top

September 19, 2026

5  out of  5
rating by Tip Top
"Ive been with them a while(years) everyone is always so helpful and always honest and positive. That's why I stay, plus the rates are not that bad also."
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Turner Chambers

August 28, 2026

5  out of  5
rating by Turner Chambers
"Joe was super helpful!"
We responded:
"Hello Turner, I’m glad Joe was able to help. Thank you for the 5 Star review of Osborne State Farm. We appreciate your business. #osbornesf.com "
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Georgia London

August 26, 2026

5  out of  5
rating by Georgia London
"Eric was very helpful and professional. He made the process simple but detailed."
We responded:
"Hello Georgia, thank you for the 5 Star review and welcome to Osborne State Farm. Looking forward to working with you in the future. #OsborneSF.com "
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Poorvik GG

August 17, 2026

5  out of  5
rating by Poorvik GG
"Mason, has been amazing so far, with constant follow ups and all the assistance i need he has been amazing, with that being said i absolutely recommend their services."
We responded:
"Hello Poorvik, thank you for taking the time to leave Osborne State Farm a 5 Star review! Welcome to Nashville! "
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Cindy Borella

August 8, 2026

5  out of  5
rating by Cindy Borella
"great service and saved me a bundle. thank you!!"
We responded:
"Hello Cindy, thank you for the 5 star review and welcome to Osborne State Farm! Glad we could help with your home and auto insurance! #OsborneSF "
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Robert Ailsworth

July 30, 2026

5  out of  5
rating by Robert Ailsworth
"I hope the insurance is as good as Eric is helpful- he made everything very easy. Getting and communicating with insurance is not one of my favorites, it was made better by him though"
We responded:
"Glad we could help! And thank you for taking the time to give Osborne State Farm a 5 star review! #osbornesf.com "
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Sumaiya V

July 29, 2026

5  out of  5
rating by Sumaiya V
"I have had nothing but amazing experiences with Eric’s office! I have found that all of the agents in this office are just so knowledgeable, kind, and helpful!
I have never been a fan of calling in with insurance and trying to figure things out on the phone, but let me tell you. This office has changed that.

Ms.Jeannie is your best agent Eric!
I get undivided attention, recommendations based on my current position and so much kindness :)
I hardly ever leave google reviews but I could not recommend an office any more."
We responded:
"Thank you Sumaiya. We Love our Jeannie! Glad we could help! #osbornesf.com "
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Grant Rampy

July 23, 2026

5  out of  5
rating by Grant Rampy
"I connected with agent Joe Swing for new renters and auto coverage, and I've got to say it was one of the most painless interactions of its kind I've ever had. Guessing I had solid quotes and both policies in place within 15 minutes. Excellent service."
We responded:
"Glad we made it painless! Ha! Thanks for the 5 Stars Grant and welcome to OSF! "
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Jennifer Greenhill

June 24, 2026

5  out of  5
rating by Jennifer Greenhill
"I work for a different State Farm agent, but Eric helped me out tremendously in a pinch while I was working in town. Very hospitable! Thank you!"
We responded:
"Hello Jennifer, great to meet you. Thanks for the review, glad to help out! Safe travels
"
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Bill Burding

March 17, 2026

1  out of  5
rating by Bill Burding
"Less than worthless. The agent does everything to pass along problems to his staff. Maybe his staff shields him, but I have requested to speak with Osborne several times....to no avail.. . he is always too busy. Had easier times getting meetings with members of Congress. Not kidding. I had a claim and and all they did was give me the claims number. I asked for help and was told that is was something they do not do.
I am going elsewhere. Been with State Farm for 35 years. Only agent who I have left. Just was just poor service if you can call it that. Run dont walk from him."
We responded:
"Best of luck at your new company!
This gentleman filed a claim. Claim was denied. He was told this multiple times. Agents do not get to “override” denied claims.
"
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Cody Irvine

February 20, 2026

5  out of  5
rating by Cody Irvine
"I’ve been with them for a few years now and Kathy somehow always managed my issues/helps me! She’s amazing! Always so kind, professional, and ensures my questions get answered! No long wait times, and problems get solved in a timely manner. Couldn’t recommend anyone better."
We responded:
"Thank You Cody! We love earning those 5 Star reviews! "
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Melissa Bashore

February 19, 2026

5  out of  5
rating by Melissa Bashore
"I loved working with Kathy Sullivan at State Farm! She is so kind, patient, and knowledgeable. Kathy answered all of my questions and took the time to help me find the exact coverage I needed. She also made sure I got a great rate. I truly appreciate her excellent service and highly recommend working with her!"
We responded:
"Thank you Melissa! "
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will horton

February 16, 2026

5  out of  5
rating by will horton
"I’ve been with Eric Osborne – Agent for over a decade and have always received outstanding service. Kathy Sullivan, Insurance Account Manager, is consistently responsive, professional, and incredibly helpful anytime I have questions or need updates to my coverage.

It’s rare to find an insurance team you can truly trust, but this office has always been dependable and easy to work with. Highly recommend!"
We responded:
"Hello Will, thank you for the 5 star review! Glad we could be of assistance with your insurance needs. "
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dba tn

February 11, 2026

5  out of  5
rating by dba tn
"Great staff and customer service! Special thanks to Mason for his tremendous help on my insurance needs. He was very responsive and made the whole process a very smooth one. I highly recommend him!"
We responded:
"Thank you for the 5 star review! Our goal is to always provide 5 star service for auto, Home and life insurance in Nashville TN! "
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Robby West

February 10, 2026

5  out of  5
rating by Robby West
"Joe was amazing!!!"
We responded:
"Thank you Robby! "
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Annie Doyle

January 24, 2026

5  out of  5
rating by Annie Doyle
"Kathy Sullivan was absolutely life saving at helping me navigate an out of state insurance issue when my other State Farm office was unavailable. I highly recommend this agency as they are incredibly kind and work diligently to help you resolve problems."
We responded:
"Thank You Annie! "
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Cameron Rosenthal

January 20, 2026

5  out of  5
rating by Cameron Rosenthal
"Kathy is rad."
We responded:
"Yes she is! Ha! Thanks Cameron! "
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Hayley Palmeter

January 16, 2026

5  out of  5
rating by Hayley Palmeter
"Eric and the team are fantastic. Highly recommend!"
We responded:
"Hello Hayley - Thanks for the 5 Star review! "
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Jessica Lincoln

January 10, 2026

5  out of  5
rating by Jessica Lincoln
"Excellent staff and quality service! I have been here for years and appreciate this team. Kathy is very responsive and always answers my questions cheerfully. I feel very supported here!"
We responded:
"Hello Jessica! Thank you for the 5 star review of Osborne State Farm! "
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Renee' Marks

January 9, 2026

5  out of  5
rating by Renee' Marks
"I can't say enough about agent Eric Osborne and team!! My business has been with Eric's agency for a long time and I have to say Kathy Sullivan has been my fav go to. Seriously, calling Kathy and she speaks to me as if I'm a friend means the world to me. This crew has learned the skill of being professional, as well as, making the customer feel like a friend. Hard skillset to learn and they have achieved it!! THANK YOU, Kathy, for never making me feel like I'm a nusience to you when I call the many times like I do. :)~"
We responded:
"Ha! Great Review! Thank you Renee! We love our job and our clients! "
Profile photo of Taylor Blackman

Taylor Blackman

January 9, 2026

5  out of  5
rating by Taylor Blackman
"I’ve had a great experience working with Eric Osborne’s State Farm office, and especially with Kathy Sullivan. Kathy is always so kind, responsive, and incredibly accommodating - particularly when working with tight deadlines. She consistently goes above and beyond to make the process smooth and stress-free. The entire office is professional, reliable, and a pleasure to work with. I highly recommend Eric Osborne’s State Farm team!"
We responded:
"Hello Taylor! Thanks for the 5 Star Review! Glad we could help you with your insurance here in Nashville! "