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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Lydia Vaught

May 23, 2024

5  out of  5 rating by Lydia Vaught
"Taylor and everyone else I’ve worked with at the State Farm office has been so nice & helpful. I don’t really understand a lot of the insurance lingo and they’re always so patient in explaining things to me and go above and beyond to keep me updated on what’s going on with my policies."
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Susan Eagle

May 20, 2024

5  out of  5 rating by Susan Eagle
"Kathy in this office is absolutely incredible. Very responsive and helpful in navigating the challenges of teenage drivers!!"
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Ethan Zoubek

May 10, 2024

5  out of  5 rating by Ethan Zoubek
"I have never had such a pleasant experience dealing with a personal insurance company as I have with Kathy Sullivan and the team at Eric Osborne's State Farm office. They are incredibly responsive, helpful, courteous, professional, and just plain nice. HIGHLY recommend."
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Dan Pressly

April 30, 2024

5  out of  5 rating by Dan Pressly
"Kathy is the only insurance contact you need in greater Nashville. She actively listens and proactively solutions the appropriate coverage. Could not be more impressed- we are clients for life for our primary, rentals, vacation homes, autos and of course the golf cart. Thank you Kathy for your expertise."
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will horton

April 18, 2024

5  out of  5 rating by will horton
"I typically reach out to Kathy in Eric’s office when i need assistance. She is great and makes things so easy!!"
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Ronald Moore

March 25, 2024

5  out of  5 rating by Ronald Moore
"They have been in my corner for 2 of my vehicles, added Driving Goals to better commutes,Took me across the State with and back home daily,even when Other Services I rendered singing in the Groups I am in ,protecting all my vehicles that I can remember, Great rate too.Including Drive Safe and save beacon"
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Blake Smith

February 16, 2024

5  out of  5 rating by Blake Smith
"Josh is always helpful when I'm looking at properties to purchase. Being from out of state, Josh is my trusted advisor in the Nashville and surrounding areas. His character shines through because he's always willing to go above and beyond."
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Britt Hatcher

January 19, 2024

5  out of  5 rating by Britt Hatcher
"I’ve had a fantastic experience with this office. Have been with them for over 8 years, but my wife previously had her coverage separate from mine. I recently worked with Taylor to switch two more of our cars over to State Farm. The price was literally 1/2 of what we were paying at USAA for similar coverage, and Taylor was absolutely incredible in terms of the accessibility, communication, and how easy she made it to navigate the process. I have had an amazing experience with this team, especially with Taylor, and plan to use them for all insurance needs moving forward."
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Molly McCarthy

September 8, 2023

5  out of  5 rating by Molly McCarthy
"so so helpful! josh was amazing-i was moving out of state and having a lot of difficulty with transferring my coverage and he went ABOVE and beyond to make sure I was covered! He also went out of his way to find a nice experienced agent in my area in my new state to transfer coverage to. Moving is stressful and car insurance laws and coverage differ from state to state and the process can be overwhelming and confusing but Josh made sure to explain everything well and get all the information I needed. These guys rock!"
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Zack Nelson

April 5, 2023

5  out of  5 rating by Zack Nelson
"Kathy was AMAZING the 2.5 years I was in TN. She was always in a great mood and extremely responsive. Any time I reached out, I had a reply or call back within the hour. She even helped me with my transition to TX, making it a very smooth Process. My experience was 10/10."
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McLane Carger

February 10, 2023

5  out of  5 rating by McLane Carger
"Josh Walker does a fantastic job and has great character. He was so helpful in setting up my auto, home and life needs. I would trust him with any decision I had!"
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Nicole Wessels

May 12, 2021

5  out of  5 rating by Nicole Wessels
"We have auto, life and condo policies with Eric. Chelsie in Eric's office is always very responsive and easy to work with. She has helped us through multiple claims and policy changes!"
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Elizabeth Yerger

May 4, 2021

5  out of  5 rating by Elizabeth Yerger
"Amazing insurance agent in Nashville, TN. I have renters and life insurance with Eric. He has been my family agent for 5+ years and has never disappointed. Always taking care of his clients and new customers. Highly recommended."
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Christie Brewer Boyd

May 3, 2021

5  out of  5 rating by Christie Brewer Boyd
"We use Eric for home and auto insurance. He and his whole team are highly responsive, available, and professional. Five stars, absolutely."
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Jaqueline Brock

April 28, 2021

5  out of  5 rating by Jaqueline Brock
"We used Eric at Osborne State Farm for a Life Insurance policy we were purchasing. He was knowledgeable in walking me through the process and options that I had. His team was efficient in getting the policy in place and he is always responsive if I have any questions. Would recommend him without hesitation to anyone."
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Young Yerger

April 27, 2021

5  out of  5 rating by Young Yerger
"I have had exceptional service with EricOsborne State Farm over the past 10years. They have always handled my life insurance and retirement accounts with timelines and professionalism. Thank you!"
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Teri LaRocca

February 15, 2021

5  out of  5 rating by Teri LaRocca
"Eric and his team are the best around. If you want to be well taken care of give them a call for your auto and home insurance needs."
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Rooster Davis

December 16, 2020

1  out of  5 rating by Rooster Davis
"Review coming soon but if you use roadside assistance they'll file it as a claim will and he doesn't even tell you that when you purchase your insurance and if you use roadside 4 times in a year it will be applied your next policy. There roadside will only tow 5 miles from where your vehicle stops, and then you will need to pay anything that is over so that is not a good thing because you never know where your vehicle will stop. I went to AAA to get my roadside and I only have to pay a fee only once a year and the silver plan will tow my car 100 miles from where my car stops and they don't consider it a claim and they also have car insurance now that is a lot cheaper than what I was paying these people. You need to ask State farm about how they will file a claim and if you like to get treated like that please give State farm a call. I have learned that it better to be able to have a peace of mind when my vehicle is not acting right and to know that I have a 100 mile limit instead of 5. Good bye State farm and hello AAA for all my vehicle Thanks"
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Mark Pontarelli

November 25, 2019

5  out of  5 rating by Mark Pontarelli
"Awesome office. Very helpful staff. Been working with Eric for 17 years ! Highly recommend"
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Robert Naftel

November 21, 2019

5  out of  5 rating by Robert Naftel
"Eric Osborne has been the best insurance agent that I could imagine. He and his office have been responsive to all of our needs in a timely and friendly fashion. He has gone out of his way to make sure that we are well taken care of by State Farm."
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Sam Miller

August 19, 2019

5  out of  5 rating by Sam Miller
"My family has used Eric for years. His office is responsive and has taken care of our claims with ease. Highly recommend."
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DW Grady

August 15, 2019

1  out of  5 rating by DW Grady
"Unresponsive. Keeps you in an eternal loop until the statute of limitations run out on your claim or basically just tries to wear you down. In three words when it comes to a claim: DENIES, DENIES, DENIES. Whether by-proxy, negligence, or egregious acts against state and federal rules governing insurance, he will make sure you are screwed - and have his assistant take your money with a smile in the process."