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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Audry Badeaux

March 20, 2025

5  out of  5
rating by Audry Badeaux
"Excellent team and customer service! Highly recommend if you live in the Nashville area, plus Kathy is a joy to speak with and so helpful when you call the office!"
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Garry Phillips

March 19, 2025

5  out of  5
rating by Garry Phillips
"Kathy Sullivan provides an outstanding level of service. Her customer service support is unbelievable. Her knowledge of the insurance field truly amaze me. She is a great asset to Eric Osbornes business."
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Sylvia Patterson

February 25, 2025

5  out of  5
rating by Sylvia Patterson
"My Dad has auto insurance through these guys and I just have to say I've never seen anything like them, I freaking LOVE these people. They completely stand on business I'm talking about 150 percent. From beginning to the end and then some, not to mention the agents there whooo they play no games at the same time they are the nicest people you'll ever meet. I'm Rocking with them till the wheels fall off and I HIGHLY RECOMMEND THEM!!!!!!"
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Lisa Minton

February 24, 2025

5  out of  5
rating by Lisa Minton
"Kathy Sullivan provides the best level of service. She answers questions and sends follow up emails as promised. In my opinion she is the best asset to Eric Osbornes business."
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Cynthia Jernigan

February 11, 2025

5  out of  5
rating by Cynthia Jernigan
"Kathy Sullivan offers the very best in customer service! She goes above and beyond to help customers with their claims and to answer any questions you may have. Thank you for your excellent customer service, Kathy!!"
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Dalton Duriez

January 30, 2025

5  out of  5
rating by Dalton Duriez
"Kathy has always been great to work with, and quick to help us with anything we need!"
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Christine Dunay

January 29, 2025

5  out of  5
rating by Christine Dunay
"I would like to share a wonderful experience I have had, not only regarding State Farm and my local branch in Park Ridge, but also Kathy Sullivan in the Nashville, Tennessee branch. My daughter moved to Tennessee from New Jersey a few months ago and needed to find another State Farm in near her. Well, not only did Kathy reach out to me to make this a smooth transition, and she also helped us set up a great renter's insurance policy for my daughter's apartment as well. It has been so nice working with Kathy to make these arrangements, as she is warm, personable, and extremely knowledgable about the needs of her customers. I was a little nervous trying to locate a State Farm agent outside of New Jersey, but Kathy's personal attention and reassurance has made this process easy. I would highly recommend this Kathy and this State Farm agency. Thank you so much, Kathy! Christine Dunay"
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Jeff Taylor

December 11, 2024

5  out of  5
rating by Jeff Taylor
"I have been very satisfied with this company, Kathy offers outstanding customer service,"
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Kandice Sherrill

December 9, 2024

5  out of  5
rating by Kandice Sherrill
"Absolutely adore Kathy! She took the time to talk with me on the phone (I have extremely high anxiety), she explained everything to me in detail, never once got frustrated with me if I misunderstood anything, and I truly appreciate her taking care of me with all my questions and concerns!"
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Jessica Lutts

December 5, 2024

5  out of  5
rating by Jessica Lutts
"Best agent within Nashville. I mostly worked with Kathy. She was incredibly knowledgeable and very responsive. Very easy to do business with. Highly recommend."
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Sachin Siri

November 4, 2024

5  out of  5
rating by Sachin Siri
"Taylor Sloan in Eric’s office has been very helpful and super quick to respond to all my queries. Thank you Taylor!"
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Brett Mansfield

October 29, 2024

5  out of  5
rating by Brett Mansfield
"Eric is very responsive and professional. Would highly recommend!!"
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Roneicha Holbrook

October 25, 2024

5  out of  5
rating by Roneicha Holbrook
"Taylor is amazing she always answers all my questions and makes me feel so comfortable when im talking to her plus she know her stuff she is a great asset for the company and she needs a raise"
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John Fellenstein

October 7, 2024

5  out of  5
rating by John Fellenstein
"Excellent customer service complete with explanations why things happen and advice, not to mention good rates."
We responded:
"Hello John! Thank you for the Five Star review of Osborne State Farm! "
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Jessica Lincoln

September 27, 2024

5  out of  5
rating by Jessica Lincoln
"Excellent staff and quality service! I have been here for years and appreciate this team!"
We responded:
"Hello Jessica! Thank you for the 5 star review of Osborne State Farm! "
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Kenny Stone

September 13, 2024

5  out of  5
rating by Kenny Stone
"We moved to Nashville and transferred State Farm to continue over thirty years of coverage. The Osborne Team is accessible, professional, and knowledgeable of the industry! Special thanks to Kathy and Tammy for guidance on ensuring with have appropriate coverage for our needs. I strongly recommend the Osborne Team for your insurance needs!"
We responded:
"Hello Kenny, Welcome to Nashville and Osborne State Farm! So happy Tammy and Kathy were able to make your transition a smooth one! "
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Katherine Mitsouras

September 6, 2024

5  out of  5
rating by Katherine Mitsouras
"I am extremely satisfied with the service at the office. Kathy Sullivan is wonderful, professional, knowledgable, always available and gets things done quickly. I switched from another company to State Farm for all my policies, when I moved to Nashville from out of state. Kathy helped me so I had my policies start the day I moved here, which allowed me to cancel my other policies early and saved me money. She also lowered my premium and got me better coverage. I cannot recommend enough."
We responded:
"Hello Katherine, thank you for the 5 Star review of Osborne State Farm. So happy we could help you with your state to state move. Hope you are having fun in Nashville! "
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Gurinder Singh

August 23, 2024

5  out of  5
rating by Gurinder Singh
"Eric Osborne has been my insurance agent for many years. His office staff is very friendly and always helpful."
We responded:
"Hello Gurinder my friend! Thank you for 5 star review and being a client for over 22 years! "
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Kandes Dungey

August 16, 2024

5  out of  5
rating by Kandes Dungey
"Kathy is amazing! She is very professional and knowledgeable and cares about you in making sure your options will work within your budget. I have been with office for many years and have not had any issues. Thank you, Kathy for always making me feel at ease any time I call."
We responded:
"Hi Kandes, thank you for the 5 Star review of Osborne State Farm! We love our Agent Kathy. Glad she is always able to help you meet your needs. "
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Lina Garrard

July 11, 2024

5  out of  5
rating by Lina Garrard
"Josh Walker is exceptional and was so incredibly helpful with my switching to State Farm from another auto insurance. Initially, I was honestly dreading going through the process due to my prior insurance being quite awful to be honest, yet Josh somehow made the experience extremely pleasant. He helped me with being provided MUCH better coverage and at a cheaper price than what I was paying, explained things thoroughly, and answered all of my many questions. Very thankful for his expertise, patience, and overall ability to get the job done!!"
We responded:
"Hello Lina and welcome to Osborne State Farm! Thank you for the review regarding your auto insurance. Glad Josh was able to help you get what you needed. "
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Lydia Vaught

May 23, 2024

5  out of  5
rating by Lydia Vaught
"Taylor and everyone else I’ve worked with at the State Farm office has been so nice & helpful. I don’t really understand a lot of the insurance lingo and they’re always so patient in explaining things to me and go above and beyond to keep me updated on what’s going on with my policies."
We responded:
"Lydia, your review brought a smile to face! Thank you, we are so happy help! "
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Susan Eagle

May 20, 2024

5  out of  5
rating by Susan Eagle
"Kathy in this office is absolutely incredible. Very responsive and helpful in navigating the challenges of teenage drivers!!"
We responded:
"We love our Kathy! Thank you for choosing Osborne State Farm for your insurance needs! "
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Ethan Zoubek

May 10, 2024

5  out of  5
rating by Ethan Zoubek
"I have never had such a pleasant experience dealing with a personal insurance company as I have with Kathy Sullivan and the team at Eric Osborne's State Farm office. They are incredibly responsive, helpful, courteous, professional, and just plain nice. HIGHLY recommend."
We responded:
"Thank you Ethan! So glad we could help with your insurance needs. "
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Dan Pressly

April 30, 2024

5  out of  5
rating by Dan Pressly
"Kathy is the only insurance contact you need in greater Nashville. She actively listens and proactively solutions the appropriate coverage. Could not be more impressed- we are clients for life for our primary, rentals, vacation homes, autos and of course the golf cart. Thank you Kathy for your expertise."
We responded:
"Hello Dan and thank you so much for your review. Glad we could help with your auto insurance needs! "
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will horton

April 18, 2024

5  out of  5
rating by will horton
"I typically reach out to Kathy in Eric’s office when i need assistance. She is great and makes things so easy!!"
We responded:
"Hello Will, thank you for the 5 star review! Glad we could be of assistance with your insurance needs. "